At Research Peptides Ireland, we want customers to have a clear understanding of our refund and returns process before placing an order. This policy explains when refunds, returns, replacements, and order cancellations may be available.
Please read this policy carefully before placing an order.
1. General Policy
Due to the nature of research products and the importance of maintaining product integrity, certain products may not be eligible for return once they have been shipped or delivered.
If you experience a problem with an order, please contact us as soon as possible so that we can review the issue and determine the appropriate solution.
Depending on the circumstances, a resolution may include:
- Refund
- Replacement
- Store credit
- Reshipment
- Another appropriate solution
Any refund or replacement is subject to the circumstances of the individual case and applicable consumer and legal requirements.
2. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If the order has already been shipped, the applicable return or refund process will apply.
3. Damaged Products
If your order arrives damaged, contact us as soon as possible.
Please provide:
- Your order number
- A description of the damage
- Photographs of the outer packaging
- Photographs of the product
- Any relevant shipping information
We may use this information to investigate the issue with the shipping provider and determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, reshipment, refund, or another suitable solution.
4. Incorrect Product
If you receive a product that is different from what you ordered, please contact us promptly.
Provide your order number and photographs of the product received.
After reviewing the issue, we may arrange an appropriate replacement or other resolution.
5. Missing Products
If an item appears to be missing from your order, contact us as soon as possible.
Please provide your order number and details of the missing product.
We will review the order and shipping information and take reasonable steps to investigate the issue.
6. Defective or Damaged Packaging
If you believe that a product or its packaging has been compromised during delivery, do not use the product.
Contact us with photographs and details of the issue so that we can assess the situation.
Where appropriate, we may arrange a replacement, refund, or another suitable resolution.
7. Returns
Because research products may require controlled storage and handling conditions, we may restrict returns of opened, used, damaged, or otherwise compromised products.
If we approve a return, we will provide instructions regarding the return process.
Do not send a product back without contacting us first.
Unauthorised returns may not be accepted.
8. Unopened Products
Depending on the product, circumstances, and applicable law, an unopened and unused product may be eligible for return.
Contact us before sending any product back so that we can confirm whether the return is eligible and provide the appropriate return instructions.
9. Opened Products
Opened research products may generally not be eligible for return because we cannot verify how the product was stored, handled, or maintained after delivery.
This restriction does not affect any rights that cannot legally be excluded under applicable law.
10. Products Used for Research
Products that have been opened, altered, mixed, reconstituted, used, or otherwise handled after delivery may not be eligible for return.
Customers are responsible for checking the product information and quantity before opening or using a research product.
11. Refund Requests
To request a refund, contact us with:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for the refund request
- Photographs or other supporting information where relevant
We will review the request and contact you regarding the outcome.
12. Approved Refunds
If a refund is approved, the refund will generally be issued using the original payment method where possible.
The time required for the funds to appear in your account can depend on your bank, card provider, or payment service provider.
We cannot control processing times imposed by third-party financial institutions.
13. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
Any partial refund will depend on the circumstances of the order and the nature of the issue.
14. Shipping Costs
Original shipping charges may not always be refundable.
Where a refund is required because we supplied an incorrect or damaged product, shipping costs may be considered as part of the resolution.
Where a return is requested for another reason, the customer may be responsible for applicable return shipping costs, subject to applicable law.
15. International Orders
For international orders, customers are responsible for understanding the import requirements and restrictions applicable to their destination.
If an international shipment is delayed, refused, returned, or held because of destination-country customs or regulatory requirements, the resolution will depend on the circumstances of the shipment and applicable law.
Customs duties, taxes, import charges, or other third-party fees may not be refundable by us.
16. Failed Delivery
If an order is returned to us because of an incorrect address, incomplete delivery information, failure to collect the package, or another issue caused by the customer, additional shipping charges may apply if the order needs to be resent.
Refund eligibility will depend on the circumstances.
17. Products Unavailable After Ordering
If we are unable to fulfil an order because a product becomes unavailable or cannot legally or reasonably be shipped to the destination provided, we may contact you to discuss an appropriate solution.
Where applicable, an eligible refund may be issued.
18. Change of Mind
If you simply change your mind after placing an order, refund or return availability may depend on the product, whether the order has been dispatched, and applicable consumer protection law.
Contact us as soon as possible if you wish to cancel or return an order.
19. Consumer Rights
Nothing in this Refund and Returns Policy is intended to remove or restrict any consumer rights that cannot legally be excluded or limited under applicable Irish or European Union law.
Where mandatory consumer protection legislation applies, your statutory rights remain unaffected.
20. Research Use Only
Research Peptides Ireland supplies products intended for research use only.
Products are not intended for human consumption, self-administration, diagnosis, treatment, or prevention of disease.
Customers are responsible for ensuring that their intended purchase and research use complies with applicable laws and regulations.
21. Contact Us
If you have a problem with your order or wish to request a refund or return, please contact us through our Contact Us page.
For faster assistance, include your order number and provide a clear description of the issue.
Where appropriate, photographs or other supporting information may help us review your request.
22. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes to our business, products, procedures, or applicable requirements.
The latest version will always be published on this page.
Research Peptides Ireland — Research-Grade Peptides. Ireland & Worldwide Delivery.